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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Angie Meyer

September 24, 2025

5  out of  5
rating by Angie Meyer
"I have say the ladies I talk to is very friendly and knowledgeable. Zimri answered all my questions and the questions she didn't know she did some research and was able to answer my questions. For today's call I spoke with Zimri she felt like family and very professional. We would definitely recommend them for any of your insurance needs."
We responded:
"Thank you for your kind words, Angie! I’m thrilled to hear that Zimri made you feel both supported and welcomed—she truly goes above and beyond to help our customers. We’re proud to have her on the team and grateful for your recommendation. We’re always here for any of your insurance needs! - Austin"
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Nikoma Klein

September 17, 2025

5  out of  5
rating by Nikoma Klein
"We use Austin Brown State Farm for our rental property insurance. We had trouble with our previous provider and moved over to them because of their awesome customer service and willingness to get our needs handled immediately! Tona is the best and is always helpful and willing to work through any issue that may arise! Definitely recommend!"
We responded:
"Thank you Nikoma! We love helping customers with their rental properties. Tona is always going above and beyond for our customers and her team. "
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Colten Klein

September 17, 2025

5  out of  5
rating by Colten Klein
"Austin’s team was incredibly easy to work with, and are very good at helping you understand what insurance can do for you. I had the pleasure of working with Tona for my coverage, and I highly recommend her and the entire team."
We responded:
"Colten, thanks so much for the review. We take great pride in helping our customers understand their insurance coverage. Tona and a rockstar on our team! Austin "
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Ali Romero

September 16, 2025

1  out of  5
rating by Ali Romero
"Awful after policies were cancelled, due to better coverage and service by another company … half of a month owed to me on my home policy , from July 31 thru August 15th was paid and they are coming up with a refund of $11 ..so much that two weeks after cancellation they were attempting automatic withdrawal from my bank , which I had my bank stop … instead of half of the monthly fee ($146)… simply incompetent, deceitful and frankly dishonest… will Never do business with them and will never recommend them"
We responded:
"Ali, we are sorry you feel this way. It seems we have failed in adequately explaining your billing questions. I will have my team reach out immediately to help you further. I know there have been growing pains in our new system and I sincerely apologize for any issues you have had. -Austin "
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Christina Gause

July 28, 2025

5  out of  5
rating by Christina Gause
"The agent was very helpful and took the time to get me exactly what I needed for car insurance. I got a better policy with State Farm and am leaving Allstate behind."
We responded:
"Thank you for your kind words, Christina! I’m so glad to hear that you’ve had a great experience working with our team. We truly appreciate your feedback and look forward to continuing to assist you! - Austin "
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TowBoatUS Grand Lake

July 28, 2025

5  out of  5
rating by TowBoatUS Grand Lake
"Kaitlyn Daniel's went above and beyond to help me with some claim information. She definitely took it upon herself to make my life easier"
We responded:
"Hello, thank you for sharing your experience! We're so glad to hear that Kaitlyn went above and beyond to support you. She truly cares about helping our customers, and it's great to know her efforts made things easier for you. We'll be sure to pass along your kind words! - Austin "
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Jericho Leach

July 22, 2025

5  out of  5
rating by Jericho Leach
"Go see Brittany at State farm and she will get ya taken care of 😉"
We responded:
"Jericho, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Austin "
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Terrie Thompson

May 29, 2025

5  out of  5
rating by Terrie Thompson
"I’ve had my insurance with Austin Brown-State Farm for many years now! Not only is he a Great Agent but a Good Friend and neighbor. He goes above and beyond for his clients!! His office staff is Very knowledgeable and takes very good care of any situation quickly! I highly recommend them."
We responded:
"Awe, thanks Terrie! We love you too -AB"
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Cameron Albertson

May 25, 2025

5  out of  5
rating by Cameron Albertson
"I recently switched to this agency, the staff was super friendly and helpful. They answered all of my questions and got back to me quickly about everything. Zimri was super helpful and would recommend her to anyone with insurance needs."
We responded:
"Thank you for sharing your experience, Cameron! I’m glad to hear our team was friendly, helpful, and responsive throughout your insurance switch. Thanks for recommending us! - Austin "
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Jim Oldaker

May 15, 2025

5  out of  5
rating by Jim Oldaker
"Always a pleasure to work with. Always there win you need them."
We responded:
"Thanks Jim! It’s always a pleasure working with you as well "
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Heather Hanson

May 14, 2025

5  out of  5
rating by Heather Hanson
"Austin Brown's office is great! They get back with you right away. Very thorough with everything. Easy to deal with. Organized and have great pricing for insurance. We couldn't be happier. Thank you!"
We responded:
"Thanks so much Heather! "
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angie hartwell

May 2, 2025

5  out of  5
rating by angie hartwell
"My State Farm Agent Zimari was excellent she helped me with getting some good affordable quotes and insurance. She was very helpful and knowledgeable. Zimari was very patient with me and helpful when I needed help with getting my information to her. She’s the best! 🤗"
We responded:
"Angie, our team is always thrilled to serve you and your insurance needs. We appreciate you and your kind feedback. - Austin"
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EA Wiley

May 2, 2025

5  out of  5
rating by EA Wiley
"I have complex insurance needs, and they are up to the task! Always friendly and helpful. Ms. Tona Jolly is who I deal with mostly - she is knowledgeable and easy to work with - but anyone there is capable of answering questions and explaining changes or verifying components of your insurance."
We responded:
"Hello, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Austin"
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WALELA °°°°

April 23, 2025

5  out of  5
rating by WALELA °°°°
"What would I do without Austin Brown State Farm Insurance? Be without a wonderful Insurance company and the team that work there! Thank you kindly for your help with my Insurance needs."
We responded:
"Thank you so much! Your kind words mean the world to us! We appreciate your trust. "
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quinton davis

April 18, 2025

5  out of  5
rating by quinton davis
"Really nice service"
We responded:
"Thank you Quinton! We greatly appreciate your business! -Austin "
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Gail Lindbloom

April 16, 2025

5  out of  5
rating by Gail Lindbloom
"Very professional and polite."
We responded:
"Thanks Gail! Also thank you for the referral! It has been a pleasure doing business will you and your family all of these years. -Austin "
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Kenneth Brewer

April 16, 2025

5  out of  5
rating by Kenneth Brewer
"Brittnie Joyner did an excellent job going over all of my options in great detail. Making changes was very easy and I was able to get the coverage that I wanted."
We responded:
"Thanks Ken! She does a great job! For our customers -AB "
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Taley McKinzie

April 8, 2025

5  out of  5
rating by Taley McKinzie
"I highly recommend Brittnie Joyner. She is who we work with the most. She's amazing at what she does to make sure we are always protected no matter what happens! Thank you for all that you do for us!"
We responded:
"Taley, a top notch experience is deserved by all of our customers. I’m beyond happy to see this positive feedback. - Austin"
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Victoria Blevins

April 1, 2025

5  out of  5
rating by Victoria Blevins
"Clay Wiedower was the representative that helped me and my mother with our car insurance and he was so helpful! I loved the straight forward honesty and the amazing help with ensuring I got the lowest rate possible. Amazing service and patiently listening to all of my questions"
We responded:
"Thank you so much for your kind words, Victoria! We're thrilled to hear that Clay was able to provide you and your mother with such helpful, honest, and attentive service. We always strive to offer the best possible rates and ensure all your questions are thoroughly answered. We'll be sure to pass along your compliments to Clay — he’ll be so happy to hear them! Thanks again for choosing us! - Austin"
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Victor I. Gomez

March 31, 2025

5  out of  5
rating by Victor I. Gomez
"Clay is the man! He was spot on, on time, and kept his word. Great rate, great coverage and customer service is top notch. Clay, is now my go to and I recommend 10/10! Thank you!"
We responded:
"Thanks Victor! Appreciate you trusting Clay and our agency with your insurance needs. "
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Lori Withrow

March 20, 2025

5  out of  5
rating by Lori Withrow
"The agent was very helpful and answered all of my concerns. She actually worked and gave us the lowest price with the discount that was available. Very friendly and we were treated with the upmost respect!"
We responded:
"Thank you Lori for trusting us to protect you!! "
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Michael Stephens

March 3, 2025

5  out of  5
rating by Michael Stephens
"Great place for auto insurance"
We responded:
"Thank you for the review! -AB "
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Tracye Jolly

March 3, 2025

5  out of  5
rating by Tracye Jolly
"Awesome, Zimri was so helpful with my insurance needs and saved me so much.She gets an A+ from me on not only customer service, but she genuinely took the time to explain things. Zimri made coming back to State Farm a blessing."
We responded:
"Awe, thank you. I love hearing this! We are so happy to have you back and have Zimri as part of our team. -Austin"
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Brandi Hodges

February 26, 2025

5  out of  5
rating by Brandi Hodges
"Brittnie was AWESOME to work with. She got us all set up with new insurance very quickly and saved us some $$. Look forward to working with her for any future needs."
We responded:
"Thank you Brandi! "
Profile photo of Cari Garvin

Cari Garvin

February 20, 2025

5  out of  5
rating by Cari Garvin
"I spoke with Britnie over the phone and she was extremely kind! She helped me explore some options and was able to answer all my questions completely. 100% would recommend!"
We responded:
"Cari, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Austin"